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Support

We're here to help

Raise a service claim, register your product, check your warranty or find quick answers — everything you need to keep your Kronoterm heat pump running at its best.

Support

Raise a service claim

Use the form to raise a service claim for your heat pump. Include your device details and a short description of the issue — adding photos or a short video helps us diagnose the problem more quickly.

  1. Tell us about your unit

    Model, serial number and installation date.

  2. Describe the issue

    A short description of the fault or fault code.

  3. Add photos or video

    Optional, but it speeds up diagnosis considerably.

  4. We get back to you

    Our support team reviews and responds with next steps.

Service claim

Service Claim Form

All fields help us respond faster. We'll only use your details to handle your claim.

If you have your own internal reference enter it here.

Enter the name of the defective model. Eg Adapt 0416

This is a six-digit number and can be found on the data badge of the relevant controller.

Please describe the claim in as much detail as possible. What do you think is the cause? Under what circumstances does the error occur? What tests have been carried out?

Upload supporting images (max 6MB) or videos (max 100MB).

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